Refund policy
RETURNS & REFUND POLICY
At PawCasa, we want you and your pet to love every product you receive. If something isn't right, we're here to make it right.
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30-DAY MONEY-BACK GUARANTEE
We offer a full 30-day return window from the date you receive your order. If you're not completely satisfied with your purchase for any reason, simply get in touch and we'll arrange a refund or replacement — no hassle, no awkward questions.
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HOW TO RETURN AN ITEM
1. Email us at pawcasa.business@gmail.com within 30 days of receiving your order
2. Include your order number and a brief reason for the return
3. We'll respond within 24–48 hours with next steps
4. Once we receive and inspect the returned item, your refund will be processed within 5–7 business days back to your original payment method
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CONDITIONS
• Items must be returned in their original condition and packaging where possible
• We cover return shipping costs if the item is faulty or damaged on arrival
• For change-of-mind returns, the customer is responsible for return postage
• Sale items are eligible for exchange or store credit
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FAULTY OR DAMAGED ITEMS
If your item arrives damaged or defective, please email us within 7 days of delivery with a photo and we will send a free replacement or issue a full refund immediately — whichever you prefer.
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DELIVERY ISSUES
If your order hasn't arrived within 15 working days of your dispatch confirmation, please contact us and we'll investigate and resolve it promptly.
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CONTACT US
Email: pawcasa.business@gmail.com
We aim to respond to all enquiries within 24 hours, Monday to Friday.
PawCasa — Made for pets. Built for people who love them.